State Farm® Insurance Agent Kevin McStravic

"[WHAT A CARING AGENT!] We have been with this agent for about 2.5 years. However, we have been thinking about switching to another agent, but I just haven't had a chance to shop around. That's why we are still with this one. Long story short: 1) our experiments with this agent are NOT GOOD AT ALL! 2) I don't understand why this agent can get 4.8 starts. So, I am sharing my true story here. Due to the length limit, I am putting the detailed store in the attached images. Please read it if you have time. But the two take-home points above are good enough if you don't. [BTW, I don't know if it only happens to us or to everyone. On the State Farm website, I can only see my recent bill under "bill history." It seems I cannot find any of the previous bills. Again, this never happened again with our previous insurance company. I guess they remove/hide the previous bills to prevent you from noticing your price changes.]"

"Worked with Sandi and the staff in multiple occasions. Sandi is very helpful and answers all my questions. The staff is always so nice. I would highly recommend this office."

"Sandi was incredibly helpful, I just bought a new car and she was able to give me a great quote with full coverage if you ever need insurance Kevin mcstravic state farm is the way to go!!!"

"Employees are very easy to work with"

"This experience I’ve had with State Farm is legitimately one of the most frustrating and stressful ones I’ve had with a carrier to date. They kept raising my premium randomly, even when my six month contract was still not fulfilled, for no apparently reason. When I would walk in to the office to simply ask why, the person I’d speak with would simply have no answer. I did everything they asked to be able to save and bundle, yet I would frequently be getting a surprise through the mail. Yet, I allowed it to happen and kept allowing it to raise. I went from paying $235 to almost $400 around a year and a half without any explanation. Also, due to this dramatic increase, I decided to go somewhere else upon shopping with another A rated carrier and they told me those price increases especially that often, was simply not normal. I signed with the new company September 5th, 2024 and called Kevin’s office to specifically cancel my policies (renters and auto) at the end of the month since my monthly premium had already been made. I asked if I needed to go fill in a paper or something in writing and the lady at a the office said no, it’s effectively cancelled. I had a gut feeling and I should’ve trusted it. Fast forward to this month, I am texted on the 4th saying I have an overdue balance and that I need to pay it now. I called the office and spoke with a woman named sandy I think and she simply , like the others, had no explanation as to why it wasn’t effectively cancelled and why I was still being charged and asked me for the day I canceled? Is there no notations? That day is when I firmly said both need to be canceled and should have been canceled as of last month. She said she will fix it and that I should’ve spoken with (1 of the two women at the office) and it was an error on one of their behalfs and nothing to worry about. Yet again, I asked if there’s anything I need to do to have it set in writing because of this mishap, she said no. Fast forward to today, I get yet another notification through email saying my policy has been reinstated. I call the number I have and this lady answers and totally disregards my concerns and replied to me in a condescending manner after expressing myself, she responded, “if that’s how you feel” “we are the biggest insurance company all around.” Okay. like really? I’m an insurance broker and I don’t treat clients like that. This company is trash. Overcharging people for no reason and having incompetent people working for “the biggest company.” She even told me there’s 4 women working there? I even told her that was a lie. Which one is it? 2 or 4? Can’t even trust the word of the current people working in office. Don’t waste your time here."

"Don’t get insurance from this place, I had 5 cars with them and they removed my multiple car discount because I switched my homeowners insurance because they were charging double than other places did, and when I had water damage at the house to replace the floor they said deductible was $ 4,000 and feel bad for other customers that I gave to them also, now I have to tell other people how bad is the service with this place"

"I have had such a great experience with State Farm. Megan has been Amazing, not only has she saved me so much money each month, but she’s also been extremely helpful answering any questions I’ve had when needed. 10/10 recommend!"

"Gerald was a really big help! I was looking for full coverage car insurance, and he got me a really good deal that included life insurance as well. He was super helpful and informative about what I was getting and made the process super quick and easy. I would highly recommend him to any of my friends and family! 10/10!⭐️⭐️⭐️⭐️⭐️"

"This office has the most amazing staff and customer service. Leonor is the best at her job. She always goes above and beyond with anything we've needed over the years. Thank you so much for always addressing our changes and needs with such professionalism and patience. Highly recommend Mr. McStravic's office."

"Need to do some changes to my policy staff was very helpful and made my changes instantly. I received my new insurance card the next day in the mail. Very fast service."

"When from paying over a thousand dollars a month for insurance on our two trucks and two houses by switching to State Farm Megan was able to help us save over 700$ a month! She was so helpful and made sure I never had any questions!"

"I recently was in a car crash in which the other driver t boned me and I have insurance through this State Farm office and have for several years. I have so much appreciation for how supported I felt through the entire process. I primarily spoke to Sandy and Megan throughout the claim and not only did they answer all my calls and questions, but they provided a lot of mental/emotional support and assurance through that stressful period. They went above and beyond. They would also sit on hold with claims for me so I didnt endure the wait times. I’m truly extremely grateful for this office and hopefully will have insurance through them for a very long time to come. Highly recommend going through this office if you are in need of insurance!"

"Sandra talked me into adding an extra insurance policy to my bundle in minutes where normally I don't "bat an eye" at any conversation attempts! In my opinion, solid job and solid employee!"

"EVERY time I call Mr. McStravic's office, I am greeted with friendly, efficient and kind solutions to my questions. I highly recommend both Mr. McStravic and his staff as well as State Farm. I have been a State Farm customer for my home and car for over 30 years."

"Sandra Thomas- outstanding very professional and extremely helpful, she listens and followed through. Highly recommended her."

"Kevin is great, he is always friendly and gives great customer service!"

"sandra thomas was great helping me find a car insurance policy that was right for me and my budget"

"Sandra Thomas went above and beyond to help me with my insurance request. She asked the right questions and followed through in a timely manner. The end result was a significant savings on my yearly premium. Kevin is lucky to have her on his team."

"Sandi Thomas is my hero. She came through for me twice in the past week in crucial situations. She is attentive, responsive, and genuinely cares. Not only was she able to help me get the documents I needed to resolve an issue, but, during the process, she would call to provide status updates and just to check on me. I can't express how nice it is to know you have someone in your corner that is truly working to help you. I have been a State Farm customer for the past 25 years and Sandi takes the cake as an exemplar employee. We need more Sandi's in the world!"

"I would like to start off by saying that Kevin and his staff are top notch. One staff member in particular is Sandi. She has gone above and beyond to resolve any issue, regardless of how minor or major it may be. She is always honest, professional and thorough with explaining every step taken to fix the problem at hand. In my opinion, every Insurance agent needs to have more like her on their staff. My compliments to Mr. Mc Stravic for staffing his office with such competent workers."

"Thank you so much for taking care of salon mira bella!"

"My agent Raquel is beyond incredible. I had lots of issues in the past with my insurance accounts and she has not only given me ease of mind, helped me save a ton, but keeps in touch to make sure my account is in good standing, and inquiring if I need any other services. Before, once places got my money, I never heard from them again. She is better than Jake from State Farm himself.... ask for Raquel."

"I absolutely adore miss Sandy she is sweet as can be and tries her hardest to find the best deal available for you. One of the reasons I'm still with state farm besides the good price of course!"

"Sandi is a great asset. Very courteous and professional!"

"They never let me down. Very responsive and professional they made everything smooth. Sandi and Gerald thank you for all y'all do!"